Condition of Hire:

The hirer shall be liable to J. Wippell & Co., Ltd. to the extent of the full retail price, against loss of or damage to the garments whilst in their possession.

The robes must not be taken out of the country and should be returned after the ceremony.

Should you require to keep your robes after the ceremony, you must notify our staff when you collect them, which might be liable to additional charges.

Refunds:

Any payment received for Robes subsequently not required will be refunded in full, if you advise us within thirty days following the Ceremony and include with your request a stamped, addressed envelope. For refunds by credit card/debit card, the card number, expiry date and security- number recorded on the back of the card next to the signature is required. For refunds by cheque to whom the cheque is payable is needed. The graduates name, Institution, date and time of ceremony are also required.

Collection:

Your hired or purchased robes will be available for collection at the Alban Arena on the day of your ceremony. Robes are NOT posted. For 10. 15 a.m. ceremonies collection is from 8.00a.m. for 2.30p.m.
ceremonies collection is from 10.30a.m. and for 7.00p.m. ceremonies collection is from 3.00p.m. For the ceremony at 11.00a.m. on Saturday 22nd November 2003 collection is from 8.30a.m.

Returns:

Robes hired for 10.15a.m. ceremonies to be returned to the Alban Arena by 5.00p.m., 2.30 ceremonies by 7.00p.m. and 7.00p.m. ceremonies by 10.00p.m.. The 11.00a.m. Saturday ceremony to be returned by 2.30p.m..

Special Requirements:

Should your size not be recorded, or you need special consideration as a wheelchair user etc., please e-mail/telephone and we will do our very best to accommodate your requirements.


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